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To delete a contact point click “Contact points” to open the page listing existing contact points. Find the contact point to delete, then click the trash icon to delete the contact point. Confirm the choice when a window pops up.

Dealing with multiple contact points

In cases when multiple contact points are used within a single alert, the default one to one mapping provided by Kloudfuse UI may not work. Some additional configuration may be required based on your specific requirements. Please make sure to review these steps. here to understand how to structure the notification flags.

Example 1. Notification to be triggered to more than one contact points for a single alert.

Make sure that the contact points within a group allow matching other sibling policies for notification to be attempted to other policies and related contact points. In this example, for the alert a grafana email and opsgenie contact points are enabled. The notification policy for grafana contact point ensures that rule is further matched with sibling policies. See following.

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Contact point types

The following list of contact points is currently supported. This list will be enhanced as support for additional contact points is added.

Email
- Setting up email as contact point
PagerDuty
- Getting the integration key for PagerDuty
Slack
- Getting the integration key for Slack
Webhook
- Setting up webhook contact point integration
Flock
- Setting up Flock contact point integration
Microsoft Teams
- Setting up Microsoft Teams contact point
OpsGenie
- Setting up OpsGenie contact point
Google Hangouts
- Setting up Google Hangouts contact point

Manage alerts

The Alerts > Rules page lists the installed alerts in the system. A list of alerts can be searched using their state, labels, title, etc., intuitively on this page. Each alert can be further investigated by clicking on that alert from the list where the alert’s properties, current evaluation graph, and history are displayed.

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create an app password in gmail. You will need to be using 2FA for the account (grafana_alerts@domain.com) to be able to create app password. https://support.google.com/mail/answer/185833?hl=en . Note down the app password as you will need it in step 3.
make sure you are connected to the cluster where kloudfuse stack is installed and you are in kfuse namespace
Code Block
# connect to your cluster kubectx <cluster-name> kubens kfuse

create a kubernetes secret with the username and password you created in step 1.

Code Block
kubectl create secret generic grafana-smtp-user-password --from-literal=user=grafana_alerts@domain.com --from-literal=password=<generated-app-password>

edit the values.yaml to uncomment settings related to smtp in grafana section (to look like the snippet below). Update following settings:

update host to your smtp mail server
update from_address to the smtp user you want to use

update from_name if needed

Code Block

grafana:
  grafana:
    # grafana.ini - Grafana server configuration settings
    grafana.ini:
      ...
    # start -- Uncomment the following to enable smtp
       smtp:
         enabled: true
         host: your_smtp_hostname_colon_port
         skip_verify: true
         from_address: your_smtp_user@domain.com
         from_name: AlertsAdmin

    envValueFrom:

      GF_SMTP_USER:
         secretKeyRef:
 
         name: grafana-smtp-user-password
 
         key: user

      GF_SMTP_PASSWORD:

        secretKeyRef:

          name: grafana-smtp-user-password
           key: password
    # Uncomment the following to enable smtp -- end

issue the same kfuse helm install command which you used to install kfuse cluster again.

Code Block
helm upgrade --create-namespace --install kfuse . -f [gcp\|aws].yaml -f custom_values.yaml --set global.orgId=<your-company-name>

Getting the integration key for PagerDuty

Getting integration key from an existing service in PagerDuty

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Please make sure to update the default email address in grafana-default-email otherwise

Setting Notifications to PagerDuty

Setting Kloudfuse (and grafana) alert notifications to PagerDuty is done in 2 simple steps:

Obtaining service integration key from PagerDuty
1. If you already have an existing service (using grafana-incoming-incidents service in the following example), then use following steps to get the integration key.
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2. Otherwise, create a new service (test-incoming-notifications) and use that service’s integration key
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Use the integration key obtained above in Kloudfuse platform by choosing “PagerDuty” as the contact point type.

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Getting the slack webhook URL

Use a Slack webhook to create a contact point in slack.
Follow the link below to create a slack webhook and get its url- https://api.slack.com/messaging/webhooks
One the webhook is created, enter its URL in the webhook field while creating the contact point.
Use the Optional Slack Settings to mention specific user/group or send alerts to entire channel.

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Setting webhook contact point integration

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First head to Microsoft Teams and create a channel for alert notifications. Using test-notifications channel name in this example, and create a connection of type “incoming webhook” as shown below. Copy the created “URL” (example: https://kloudfuse.webhook.office.com/webhookb2/257d29a4-xxx )
Go to the Kloudfuse grafana instance and create a Microsoft Teams contact point. Use URL from above for the contact point URL.

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->Alerts->Contact Points->Add New Contact Point. Choose Microsoft Teams from the drop down menu. Use url from above in the “URL” field and save. (Test will send a test notification).

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Setting up OpsGenie contact point

Navigate to Grafana tab in the Kloudfuse UI.
Create a OpsGenie-Grafana integration with steps in the https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-grafana/
After completing the steps, navigate to Alerts → Contact Points on Kloudfuse UI.
Choose Create Contact Point and fill the required details

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Now use the contact point from Kloudfuse UI to any of the alert.

Setting up Google Chat contact point

Create a new Google Workspace space for alertinghttps://support.google.com/a/users/answer/9300611?hl=en or you can use an existing space.
Create an incoming webhook for space https://developers.google.com/chat/how-tos/webhooks#create_a_webhook
Navigate to Alerts tab in the Kloudfuse UI. Select Contact Point and Click on New Contact Point.
Choose Create Contact Point and fill the required details

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Now use the contact point from Kloudfuse UI to any of the alert.

Kloudfuse Provided Out of the box control plane alerts

Kloudfuse provides a number of out of the box alerts for getting the stats for data plane these alerts thresholds or other parameters can be updated as per each deployment. These alerts are part of kfuse-cp folder in alerts. Following are the default thresholds for these alerts.

Type	Check	Alert Condition
Kubernetes Pods	In Failed state	For 5 mins
	Restarting multiple times	For 5 mins
	CrashLoopBackOff	For 5 mins
Deployments	Lesser replicas than desired	For 15 mins
Statefulsets	Lesser replicas than desired	For 15 mins
Nodes	Unschedulable	For 10 mins
	Not Ready	For 5 mins
	High CPU Usage	> 90% for 5 mins
	Disk Usage	> 90% for 5 mins
Data Lake (pinot)	Segments in error condition	> 0 for 5 mins
Data Lake (pinot)	Segment creation threshold breached	> 10 mins
Persistent Volumes	Current Usage	> 90%
Persistent Volumes	Forecast Usage	Notify when it will run out of space
Agent/Collector	Not sending data	For 5 mins

These alerts do not have any default contact point associated with them. The contact point for these alerts need to be updated as per each deployment requirement.

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